Customer service and help-desk support

Activities can be customised to deal with your requirements - manage Account Management programmes or customer query or complaint processes.     Gold-Vision activities can create "Ticket Numbers" for customer reference. Documents , notes, or relevant e-mails may be attached for you to get the full picture and create a knowledge base. Alerting and workflow functionality can give you the escalation procedures that your customers expect.     Analyse activities by anyaccount, contact, product, team, date, support area, fix type...etc..     Get to see which products or customers require the greatest support - compare this to sales revenue!